Privacy Policy

Introduction

Welcome to CaseHelp.ai ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number)
• Case-related information (type of incident, injury details, severity, location, state)
• Incident details (when it happened, police reports filed, fault/liability information)
• Communications with our AI Case Advisor
• Evidence checklist progress and case documentation
• Device information, IP address, and browser type

How We Use Your Information

We use the information we collect to:

• Provide AI-powered case evaluations and preliminary settlement estimates
• Personalize your experience with state-specific legal information
• Generate evidence checklists tailored to your case type
• Connect you with vetted personal injury attorneys in your area
• Communicate with you about your case and our services
• Improve our AI Case Advisor and platform features
• Comply with legal obligations

Attorney Matching & Lead Sharing

CaseHelp.ai operates as a legal marketing and attorney matching platform. When you use our service, your case information may be shared with licensed personal injury attorneys who have been vetted through our platform. This sharing is necessary to connect you with legal representation. By using our service, you consent to having your information shared with attorneys for the purpose of case evaluation and potential representation.

We may also share anonymized, aggregated data with attorneys and law firms to help them understand case trends and improve their services.

AI Case Advisor

Our AI Case Advisor uses artificial intelligence to provide informational guidance about your potential case. Conversations with the AI Case Advisor are stored to maintain your chat history and improve the service. The AI Case Advisor is not a licensed attorney, and its responses do not constitute legal advice.

TCPA Consent & Communications

By providing your phone number, you consent to receive calls and/or SMS messages from CaseHelp.ai and our attorney partners regarding your case inquiry. Message and data rates may apply. You may opt out at any time by replying STOP to any message or contacting us directly. Consent is not a condition of using our service.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including encryption of data in transit and at rest. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. We encourage you to use strong passwords and protect your account credentials.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information and account
• Opt-out of marketing communications
• Withdraw consent for data processing
• Request a copy of your data in a portable format

California residents may have additional rights under the CCPA, including the right to know what personal information is collected, the right to delete, and the right to opt-out of the sale of personal information. We do not sell your personal information.

Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our website, analyze usage patterns, and improve our services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Some features of our service may not function properly without cookies.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. We may retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Material changes will be communicated via email or a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Email: john@casehelp.ai

Website: CaseHelp.ai